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Complaints Rules: Successive Years and First Years

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Data di creazione: 02 November 2021

Successive Years

Below you will find causes of exclusion related to the enrollment process and refinement. If you were “excluded from the 29 October scholarship provisional ranking list, you will also find instructions concerning the complaint procedure.

Successive-year students excluded for “missing completion of the enrollment”

If you are regularly enrolled at the university (you did not make any change of course or transfer in 2021/22), you must pay the first instalment of tuition fees. We will make checks to verify that you enrolled within 30 November in order to process the scholarship definitive ranking list.
In this case the submission of a complaint is not mandatory, however if you already submitted one we will manage it.

Successive-year students excluded for “missing completion of the enrollment” and who are making a course change/transfer

If you are waiting for the approval of your transfer or for the recognition of credits (due to course change/transfer, foreign career, single courses) we invite you to submit a complaint by filling out the specific field within the section “Merit”.
Completion of the enrolment and credits recognitions must be carried out within 30 November 2021 in order to be part of the 15 December definitive ranking list. If you will obtain the credits recognition later, but within 11 February 2021, an ad hoc act will be made. The scholarship award is subject to the availability of funds.

Successive-year students excluded for “missing verification of merit requirements” and who are making a course change/transfer

If you are waiting for the approval of your transfer or for the recognition of credits (due to course change/transfer, foreign career, single courses) we invite you to submit a complaint by filling out the specific item within the section “Merit”.
Completion of the enrolment and credits recognitions must be carried out within 30 November 2021 in order to be part of thr15 December definitive ranking list. If you will obtain the credits recognition later, but within 11 February 2021, an ad hoc act will be made. Scholarship award is subject to the availability of funds.

Successive-year students excluded for “missing enrolment” and “missing verification of merit requirements” who are enrolled in more than one course

Sometimes it is not possible to extract data from the universities' databases, for example because more than one course is active within the same university.
If you are enrolled in more than one course at the same university (for example PREFIT 24, SSST, for UNITO students) we invite you to submit a complaint in the section "Other reasons" writing which is the additional course you are enrolled in, so that we will make checks with your department to verify your merit requirements.

Successive-year students excluded for “missing enrolment” and “missing verification of merit requirements” and who are not enrolled in more than one course

You will have to communicate to your University that you resulted excluded because Edisu couldn’t find your data and you will have to ask your University to check your carrieer. We invite you to submit a complaint in the section “Other reasons” in order to tell us if there are potential problems (course change/transfer, enrolment in other courses etc) and we will check again with the university.

First Years

Below you will find causes of exclusion related to the enrollment process and refinement. If you were “excluded” from the 29 October scholarship provisional ranking list, you will also find instructions concerning the complaint procedure.

First-year students excluded for “missing enrollment”

If you are a first-year student (bachelor’s, master’s, single cycle master’s degree), you have already paid tuition fees but you were excluded, we invite you to check your personal data (personal details declared to Edisu and the ones declared to the university must match, especially your fiscal code).
If they are correct, we invite you to submit a complaint filling out the section “completion of the enrolment”: enter the student number issued by your university.
Also, if you are enrolled in more than one course at the same university (for example PREFIT 24, SSST, for UNITO students) we invite you to submit a complaint in the section "Other reasons" writing which is the additional course you are enrolled in, so that we will make checks with your department to verify your enrolment.

First-year students excluded for “missing completion of the enrollment”

If you still have to end your enrolment process, we invite you to complete all the administrative procedures and to pay the first instalment of tuition fees within 30 November 2021. We will make checks to verify that you enrolled within 30 November in order to process the scholarship definitive ranking list.
We also invite you to submit a complaint: declare us the date of the enrolment refinement and your student number, if you already have one.

Master’s degree first-year students excluded for “missing enrollment” because bachelor’s degree hasn’t been achieved yet or because waiting for admission tests’ results

You shall enrol in a master’s degree within 30 November 2020 in order to be part of 15 December definitive ranking list. But you also have the chance of enrolling within 11 February 2022 and being included in 25 February 2022 ranking list or enrolling within 10 May 2022 and being included in 20 May 2022 ranking list.
In this case the submission of a complaint is not mandatory, however if you still want to submit a complaint we invite you to fill out the section “completion of the enrolment”; select “Non sono ancora immatricolato ma dichiaro di perfezionare l'iscrizione entro il 30/11/2021” (“I’m still not enrolled but I’m completing the enrollment within 30 November); the student number field can be left empty.

First-year students excluded for “missing enrollment” because they changed university

If the reason why you were excluded is “missing enrolment” maybe it’s because you have decided to enrol at a university different from the one you declared in the online application. In this case, we invite you to submit a complaint: in the section “University data” insert the correct information about the university you are going to enrol in.

 

Ultimo aggiornamento: 02 November 2021

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